brought to you in partnership with the
Home Care and Hospice Essential Webinar Network

Learn tips, tactics, and techniques that create positive patient, client, and staff experiences in this fast-paced session. Creating positive experiences begins with the organization’s culture. You will learn practical ways to change your agency’s culture by implementing Kaiser Permanente’s The Four Habits Model – Invest in the Beginning, Elicit the Patient’s Perspective, Demonstrate Empathy, and Invest in the End. This webinar will review successful programs and initiatives, big and small, using this proven model to demonstrate how to achieve world-class service excellence!

Please CLICK HERE to learn more/register for this event.

Questions? Please contact Laurie Belden at laurie@homecarealliance.org.