Challenges can arise when people don’t get what they want or expect. Although you can’t avoid every issue, you can learn to recover faster by using the strategies taught during this program. In the midst of a difficult experience, it can be hard to maintain composure. The ability to remain calm increases the ability to communicate effectively and provide high-quality care and service. Using empathy and tact, even under pressure, is important for our physical and emotional health. Learn how to incorporate these expert techniques into your communications skillset so you can focus on what matters most and be less likely to take difficult experiences home.

Please CLICK HERE to learn more/register for this event. 

Attn Members: If this is your first time registering for one of the Alliance's webinars being held in partnership with the Home Care and Hospice Essential Webinar Network, you will need to "create an account" (on the webinar registration page) to receive the special membership rate.

Questions? Please contact Laurie Belden at laurie@homecarealliance.org.